Return Policy

Last updated: March 17, 2025

1. Introduction

This Return Policy describes the terms and conditions under which you may return products purchased from Phrexxonkhel (“we”, “us”, “our”) via the website https://phrexxonkhel.world and how refunds are processed. This policy forms part of our Terms of Service. Our contact details: Phrexxonkhel, 698 Amsterdam Ave, New York, NY 10025, United States; Email: message@phrexxonkhel.world; Phone: +1 212 865 9700.

2. Return eligibility

You may return most unused, unopened products in their original packaging within the return period stated below, subject to the conditions in this policy. Products that have been opened, used, or damaged by the customer may not be eligible for a full refund; we may accept returns of opened products in limited circumstances (e.g. defective or wrong item) at our discretion. Perishable or personalized items may not be returnable unless otherwise stated or required by law.

To be eligible for a return, the item must be in the same condition in which you received it, in original packaging where applicable, and you must follow the return process described in this policy. We reserve the right to refuse returns that do not meet these criteria or that we suspect are fraudulent.

3. Return period

Unless a longer period is required by law in your jurisdiction, you have fourteen (14) calendar days from the day you receive the product to notify us of your wish to return it and to send the product back. In the United States, some states may provide for longer return periods; we will honour applicable mandatory consumer rights. If you wish to return a product, we recommend that you contact us as soon as possible within this period to request a return authorization and instructions.

4. How to initiate a return

To start a return:

• Contact us by email at message@phrexxonkhel.world or by phone at +1 212 865 9700, providing your order number (or the email address used for the order), the product(s) you wish to return, and the reason for the return.
• We will respond with return instructions, including whether a return authorization number or label is provided and the address to which you should send the product.
• Pack the product securely in its original packaging if possible, and ship it to the address we provide. We recommend using a trackable shipping service and keeping proof of postage. We are not responsible for items lost in transit until they are received at our facility.
• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund and, if approved, process the refund as described below.

5. Refunds

If your return is approved, we will refund the purchase price of the returned product(s) to the original payment method used for the order. Refunds do not include original shipping costs unless the return is due to our error (e.g. wrong or defective item) or unless otherwise required by law. Return shipping costs are your responsibility unless we have agreed otherwise or the return is due to our error.

Processing of refunds typically takes five (5) to ten (10) business days after we receive the returned item and confirm eligibility. The time for the refund to appear in your account may vary depending on your bank or payment provider. If you have not received your refund after this period, please contact us and we will assist you.

We may issue refunds in the form of store credit or replacement only where we have explicitly agreed to do so with you or where required by our policy for specific situations.

6. Exchanges

If you wish to exchange a product for a different size, variant, or product, please contact us. We will treat the exchange in line with this Return Policy: you may need to return the original product in accordance with the return process, and we will process the new order or send the replacement once the return is received and approved. Additional terms may apply depending on the type of exchange.

7. Defective or wrong items

If you receive a product that is defective, damaged in transit, or not what you ordered, please contact us immediately with your order number and, if possible, photos of the product or packaging. We will work with you to arrange a replacement or a full refund, including any shipping costs we charged, as appropriate. In such cases, we may provide a prepaid return label or instruct you to return the item at our expense.

8. Consumer rights

This Return Policy does not affect your statutory rights as a consumer. If you are in a jurisdiction that provides for mandatory return periods, cooling-off rights, or other consumer protections (e.g. 14-day right of withdrawal in the European Union for distance contracts, or state-specific rights in the United States), those rights apply in addition to or instead of the terms above where they are more favourable to you. For questions about your rights, you may contact your local consumer protection authority or us.

9. Limitation of liability

Our liability in connection with returns and refunds is limited to the amount you paid for the returned product(s) and, where we are at fault, reasonable return shipping costs we have agreed to cover. We are not liable for indirect or consequential losses arising from a return or refund. For broader limitations, see our Terms of Service.

10. Changes to this policy

We may update this Return Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Changes apply to returns initiated after the update unless otherwise stated or required by law. We encourage you to review this policy before making a purchase or initiating a return.

11. Contact

For return requests or questions about this Return Policy, please contact:

Phrexxonkhel
698 Amsterdam Ave, New York, NY 10025, United States
Email: message@phrexxonkhel.world
Phone: +1 212 865 9700